Last updated: [Date]
At The Rose Atelier, we pride ourselves on delivering premium-quality Ecuadorian roses to our customers worldwide. Due to the perishable nature of our products and the personalized nature of each order, we have established the following policy regarding refunds and returns.
Please note that all sales made on our website are final. Due to the delicate and perishable nature of our roses, we do not accept returns on any orders. Once your order has been placed and processed, it cannot be canceled, returned, or exchanged.
We do not offer refunds under any circumstances, including but not limited to:
While we do not accept returns or offer refunds, we are committed to ensuring the highest quality of our products. If you receive your bouquet in a damaged or defective condition, please contact us within 24 hours of delivery at [email address], and we will review the situation on a case-by-case basis.
To expedite the resolution process, please provide the following information:
We may offer a replacement at our discretion, depending on the nature of the issue. However, replacements are not guaranteed and are subject to approval.
While we strive for timely and successful deliveries, factors outside our control (such as incorrect addresses, weather delays, or customs issues for international orders) may impact the delivery time. Please ensure that all delivery information is correct at the time of placing your order to avoid issues.
If you have any questions regarding our Refund & Returns Policy, please feel free to contact us:
The Rose Atelier
Email: [email address]
Phone: [phone number]
Mailing Address: [business address]
