Effective Date: [04/02/2025] / Last Update: [04/02/2025]
Welcome to https://theroseatelier.com/ (the “Site”), a website dedicated to simplifying fresh flower bouquet purchases. By browsing or using the Site, The Rose Atelier’s social media sites, or other related applications or online services offered by The Rose Atelier (collectively, the “Service”), purchasing any goods through the Service, or entering into any other transactions with The Rose Atelier, you agree to the terms of use set forth herein (the “Agreement”).
This Agreement is between you and The Rose Atelier (“The Rose Atelier,” “we,” “our,” or “us”), and it governs your access to and use of the Service. For purposes of this Agreement, “you” and “your” means you as the user of the Service. If you use the Service on behalf of a company, organization, or other entity, then “you” includes you and that entity, and you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement and that you agree to this Agreement on the entity’s behalf.
If you do not agree to any part of this Agreement, you are not permitted to use or access the Service, purchase goods through the Service, or enter into any transactions of the Service with The Rose Atelier.
The Rose Atelier may amend this Agreement at any time in its sole discretion by posting the amended Agreement on the Site. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. By continuing to use the Service after any such publication, you are agreeing to be bound by the then-current version of this Agreement. For your convenience, the date of the last revision is included at the top of this page. If we make changes to the Agreement that are material, we may use reasonable efforts to attempt to notify you, including by email or placing a prominent notice on the first page of the Site. However, it is your sole responsibility to review this Agreement from time to time to view any such changes. If at any point you do not agree to any portion of the then-current version of this Agreement, you must immediately stop using the Service, cease any ordering and/or activity, and not renew any subscription service you may be using. The Rose Atelier may make changes to the Service at any time. You further understand that The Rose Atelier may discontinue or restrict your use of the Service for any reason or no reason with or without notice.
If you do not agree to any part of the Agreement, you should discontinue your use of the Service.
Refunds will not be granted in any instance if the customer provides incorrect or misprinted information in their shipping details. Such inaccuracies may involve the recipient’s name, street number, street name, city, zip code, or phone number.
You may request a cancellation after placing an order with the following restrictions: If your order has not yet been prepared at the time of the request for cancellation, a cancellation fee in the amount of 20% of the order’s total will apply. To cancel an order, you will need to contact us immediately and provide your full name and order number to complete the cancellation. If the order has already entered the queue for the process and preparation (including but not limited to: administrative revision, harvesting, packaging, and shipping of the roses) at the time of the cancellation request, we will not be able to cancel your order nor provide a refund.
The same cancellation rules apply in cases of incorrect information provided by the customer at checkout. The Rose Atelier will not be held accountable, nor modify the refund/cancellation policy, for cases in which mistakes were made by the customer during the ordering process. This includes but is not limited to cases in which the delivery date and/or delivery address were incorrectly chosen by the customer when placing the order.
In addition, if a change of the delivery information is requested after the package has been shipped, it will be escalated to the carrier without a guarantee that it could be processed. In cases in which the changes cannot be effective—causing the information provided when the order was placed to remain intact—there will not be eligibility for a refund, cancellation, or replacement. This will apply when the changes were requested directly to the carrier by the customer, or The Rose Atelier requests a change to the carrier induced by the customer.
Orders can be delayed due to logistics processes or weather conditions (out of human control). If your order has been delayed more than 1 day after the scheduled delivery date, you are eligible to apply for a refund. The Rose Atelier is not legally obliged to send a refund if your order has been delayed by less than 24 business hours.
The Rose Atelier is not responsible for the repercussions of any changes made (including but not limited to delivery instructions) by the customer once the package is held in possession by the carrier and part of their logistics process. This includes cases in which the customer requests a change of delivery address to an incorrect or non-existing one directly to the carrier, or The Rose Atelier requests a change to the carrier induced by the customer. Once the package is handed over to the carrier, The Rose Atelier is not responsible for delays incurred by updates and/or changes to delivery instructions and/or logistics as overseen by the carrier.
The Rose Atelier is not responsible for any delay or quality alteration of the product that may result from the additional days in transit by the carrier if the customer did not provide, or if there is missing, the correct shipping address, and/or is not available at the moment of delivery.
Refunds may take several days (up to 14 business days) to be fully processed and reflected in your account. If you have not yet received a refund, please contact your credit card company and/or the bank associated with your order. It is common to experience long processing times before a refund is posted. The Rose Atelier is not responsible for refund delays resulting from your credit card company’s processing protocols.
If you have done all of this and you still have not received your refund, please contact us at [Insert Email].
If your flowers arrived damaged, or if there are quality alterations, please reach out within 3 days of receiving your items and provide photos of the damage (including the box). For stolen or lost shipments, please contact us within 5 days of the expected delivery date. Depending on the circumstances, The Rose Atelier may offer a replacement or partial refund. However, The Rose Atelier is not responsible for items damaged or stolen after successful delivery if the customer was unavailable to receive them.
There are certain situations in which only partial refunds are granted. The Rose Atelier reserves the right to assess the damage (as documented by customers via photographs) and determine the appropriate amount to be refunded.
The refund process may take up to 14 business days before a resolution is reached.
The client will have up to 90 days to request a return. The Rose Atelier will accept returns of its products—including flowers, roses, and other accessories—for both defective and non-defective products only when the products are brand new and unopened in original packaging. The Rose Atelier will generate a return label for free. The Rose Atelier reserves the right to decide if the box can be returned due to product conditions.
When returning is requested, The Rose Atelier will charge 30% as a restocking fee. In case the client needs a refund, the estimated processing time is 7 days; however, it may take several days to be reflected in your account. It is common to experience long processing times before a refund is posted. The Rose Atelier is not responsible for refund delays resulting from your credit card company’s processing protocols.
If a delivery date was not chosen throughout the purchase process, or if it is not available for reasons regarding the late recovery of an abandoned cart or checkout, it will be automatically assigned to the next available delivery date.
For each Product you order on the Site, you agree to pay the price applicable for the Product at the time you submit your order (”Product Price”), the delivery fees for the delivery service you select (”Delivery Fees”), and any applicable Taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on The Rose Atelier’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the Product purchase (”Taxes”) not withheld by The Rose Atelier.
You acknowledge and agree that all information you provide with regard to a purchase, including, without limitation, credit card, PayPal, or other payment information, is accurate, current, and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card you provide when completing a transaction. We reserve the right, with or without prior notice, to (1) discontinue or limit the available quantity of any product or aspect of the Service, (2) honor or impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotions, and (3) refuse to allow any user to purchase a product or deliver any product to a user.
When you purchase products through the Service, you (1) agree to pay the price for such products set forth in the Service, all shipping and handling charges, and all applicable taxes in connection with your purchase (the “Full Purchase Amount”) and (2) authorize The Rose Atelier to charge your credit card or other payment methods for the Full Purchase Amount. Our Service may allow you to purchase products and designate them to be delivered at a future date. In such instances, you acknowledge and agree that The Rose Atelier may charge your credit card or other payment methods for the Full Purchase Amount on the date of purchase, rather than on the ultimate date of delivery of the applicable products. Unless otherwise noted, all currency references are in U.S. dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable.
Payment can be made by credit card, debit card, or through PayPal, or any other means that we may make available. Orders will not be processed until payment has been received in full, and any holds on your account by PayPal or any other payment processor are solely your responsibility.
If you purchase a subscription for repeated deliveries or other ongoing services (a “Service Subscription”), then you hereby authorize The Rose Atelier and its service providers to bill your credit card or other payment methods for the amounts and at the intervals described on our Service (or at approximately those intervals, to accommodate holidays and other irregularities) until the end of the Service Subscription period or indefinitely if you decide to purchase an open-ended Service Subscription. In cases where your credit card expires, is canceled, is over the limit, or is otherwise declined for any reason, we will not continue to deliver bouquets or renew your Service Subscription, though we may, but are not obligated to, contact you to notify you of the issue.
When you purchase a Service Subscription, you will be able to designate the frequency of deliveries for specific products. For pre-paid services, you will be able to determine the pre-paid period of the overall subscription (e.g., weekly subscription, bi-weekly subscription, or monthly deliveries during that year).
At the expiration of the pre-paid period of your Service Subscription, your Service Subscription will automatically renew at the frequency referenced on your subscription page (or if not designated, then monthly) and you will be charged applicable subscription and delivery fees until you cancel your subscription or we terminate it.
We reserve the right to adjust pricing for any subscription in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in this Agreement, any price changes to your Service Subscription will take effect on the next renewal date.
You can cancel or pause your subscription at any time after the completion of 3 orders. Because our subscription service is designed to make it affordable and easy for you to get roses on a regular basis, we can only make changes to your subscription after you have met this 3-order minimum.
If you decide to cancel your subscription before the 3 minimum recurrent orders, there is a cancellation fee of 20% of the total amount of your order plus the difference between a regular and a subscription order.
Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, then we will refund the billed amount.
I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING AGREEMENT AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
