Privacy  Policy

 Last updated: 2nd of Octobre, 2024

 

 The Rose Atelier (“we,” “us,” or “our”) operates [website URL] (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site,       place orders, or otherwise engage with our business. By accessing or using our Site and services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from and about our customers, including:

a. Personal Information

When you interact with our website, place an order, or sign up for our newsletter, we may collect the following personal information:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (Credit card details, etc.)
  • Company Information (if applicable)
  • Order history and preferences

b. Non-Personal Information

We also collect non-personal information related to your use of the Site, including:

  • IP address
  • Browser type and version
  • Device information (desktop, mobile, tablet, etc.)
  • Pages visited and time spent on the Site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, shipping, and delivery status
  • Provide customer support
  • Personalize your experience on the Site
  • Improve our services and product offerings
  • Send marketing communications (with your consent)
  • Comply with legal obligations and protect against fraud

3. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that assist in processing payments, fulfilling orders, delivering products, or providing IT and marketing support.
  • Shipping Partners: To deliver products to your location, we may share relevant details (such as your name, address, and contact information) with our logistics partners.
  • Legal and Regulatory Authorities: In the event of legal requirements, disputes, or claims, we may disclose your information to comply with applicable laws, regulations, or court orders.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your user experience. These technologies collect information such as browser type, IP address, and pages visited to help us understand how users interact with the Site and improve its functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Site.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. International Data Transfers

As an exporter of products, your personal information may be transferred to and processed in countries outside of your country of residence, including the United States and Ecuador. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

7. Your Rights

Depending on your location, you may have the following rights concerning your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete personal information.
  • Deletion: In certain circumstances, you may request the deletion of your personal data.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any linked websites.

9. Children’s Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will promptly take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Rose Atelier
Email: [email address]
Phone: [phone number]
Mailing Address: [business address]